CTMCS - Customer Service

Course Description

Customer Service

Elevate your customer service skills with our free, self-guided online course in Customer Service. In just a few hours, you'll learn essential techniques for serving customers better, handling difficult situations, and generating return business. Complete the course and earn a certificate to enhance your professional toolkit!

We all serve customers, whether we realize it or not. Maybe you're a cashier, providing a friendly checkout experience. Perhaps you're a receptionist, greeting visitors and answering their inquiries. Or maybe you work in maintenance, keeping facilities clean and safe for everyone.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course Objectives:

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers